Zing by HSBC
At Zing, a fintech company targeting travellers, I was involved in multiple facets of brand development. My work encompassed designing and refining the company's social media presence, re-designing the website, and creating a range of marketing assets

Industry

Industry

Fintech

Fintech

Headquarters

Headquarters

London

London

Founded

Founded

Jan 2022

Jan 2022

01

From concept to launch

I had the opportunity to collaborate with a talented team on the development of this innovative project for HSBC. Joining Zing when it was still in its early conceptual stages, I played a key role in shaping its visual identity and supporting its growth into a fully realized product. My work spanned brand development, marketing campaigns, and design systems, ensuring consistency across every touchpoint. It was incredibly rewarding to see the app evolve from an idea into a product launched at the beginning of this year, and to know my contribution helped bring a new global brand to life.

125,000+

customers in 15 Months

customers in 15 Months

65%

active members

active members

6

industry awards won

industry awards won

02

Shaping every visual touchpoint

As the Senior Visual Designer, I was responsible for leading and supervising all aspects of Zing’s visual and brand design. I worked across every channel — digital, social, print, and packaging — to ensure visual consistency and clarity. I took full ownership of the website redesign, leading both the strategy and execution as the sole designer on the project and acting as the go-to expert for everything related to visual design. I also collaborated closely with external agencies, providing direction, feedback, and final approvals to keep all outputs aligned with the brand. From campaign visuals to event materials and the card and packaging experience, I was continuously focused on refining and elevating the brand across every touchpoint.

Feature Focus: Rated & Trusted

I worked on building user trust and increasing conversions by integrating Trustpilot reviews into the website, giving visitors visible social proof of customer satisfaction and encouraging them to download the app.

01

Empathise

I researched user behavior and identified trust as a key factor affecting app downloads and conversions. I also analyzed competitors and industry trends.

02

Define

I framed the challenge: how to increase credibility on the website and encourage users to download the app while building confidence and trust.

03

Ideate

I explored ways to show trust, including ratings, reviews, and strategic placements to make the element visible, engaging, and persuasive for users.

04

Design

I designed a Trustpilot reviews section that fit naturally on the site, was visually clear, highlighted ratings, and reinforced credibility without clutter.

05

Test & Implement

I A/B tested the feature, tracked interactions, and measured conversions. Results showed positive engagement and a small increase in app downloads, confirming the approach.

01

Empathise

I researched user behavior and identified trust as a key factor affecting app downloads and conversions. I also analyzed competitors and industry trends.

02

Define

I framed the challenge: how to increase credibility on the website and encourage users to download the app while building confidence and trust.

03

Ideate

I explored ways to show trust, including ratings, reviews, and strategic placements to make the element visible, engaging, and persuasive for users.

04

Design

I designed a Trustpilot reviews section that fit naturally on the site, was visually clear, highlighted ratings, and reinforced credibility without clutter.

05

Test & Implement

I A/B tested the feature, tracked interactions, and measured conversions. Results showed positive engagement and a small increase in app downloads, confirming the approach.

01

Empathise

I researched user behavior and identified trust as a key factor affecting app downloads and conversions. I also analyzed competitors and industry trends.

02

Define

I framed the challenge: how to increase credibility on the website and encourage users to download the app while building confidence and trust.

03

Ideate

I explored ways to show trust, including ratings, reviews, and strategic placements to make the element visible, engaging, and persuasive for users.

04

Design

I designed a Trustpilot reviews section that fit naturally on the site, was visually clear, highlighted ratings, and reinforced credibility without clutter.

05

Test & Implement

I A/B tested the feature, tracked interactions, and measured conversions. Results showed positive engagement and a small increase in app downloads, confirming the approach.

03

A brand that resonated

Although the project has since come to a close, Zing made a significant impact. It successfully hit all goals, with exceptionally high engagement rates and a strong base of active users. The product received glowing reviews on both the Apple and Google app stores, as well as on Trustpilot — reflecting how well it connected with customers. It remains one of the projects I'm most proud of.

Let’s work together

©

MA - R

2025

Let’s
Collaborate

©

MA - R

2025

Let’s
Collaborate

©

MA - R

2025